# Apple Watch FAQ
Source: https://docs.otterlife.app/en/faq/applewatch

Find answers to frequently asked questions about Apple Watch

## Apple Watch Related

### Can my iPhone/Apple Watch be used?

The watch app supports Apple Watch Series 4 (i.e., supports watchOS 9) and later models, but some functions (such as custom HRV complications) require models supporting watchOS 10 and later.
The phone app supports iPhone 8 (i.e., supports iOS 16) and later models.

### What if Apple Watch data is not syncing with the phone? What if watch face complication data is not refreshing?

Apple Watch data synchronization is mainly done through Bluetooth and Wi-Fi, so there is a certain delay in data transmission (about 1-3 minutes). Please check that both Bluetooth and Wi-Fi are turned on for your watch and phone, and that no modes affecting Wi-Fi functions (like low power mode) are enabled.
Due to Apple's limitations, Apple Watch complications refresh automatically at best every 15 minutes, but 100% success is not guaranteed. You can manually tap the complication to enter the OtterLife App to manually refresh the data.

### What if "OtterLife" cannot be found in "Complications" when adding watch face components, or if the widget on the watch suddenly turns black? What if the calorie deficit, HRV, or body energy expenditure widgets disappear? What if the middle part does not display?

1. The most common situation is that the Apple Watch app is updating; just wait for the automatic update to finish. If it remains black, please go to "Watch" - "My Watch" and scroll to the bottom to check the installation status of "OtterLife", or go to the App Store on the watch, scroll to the bottom to find Account - Purchased, find "OtterLife" and tap to download.
2. If the "Watch" app on the phone shows empty, it might be an Apple bug, and it's not necessarily empty on the watch.
3. Please check the app list on the watch to see if "OtterLife" is installed. You can check the installation status at the bottom of "Watch" - "My Watch".
4. If you have successfully installed it on the watch, you can long-press the watch face - "Edit" - swipe left to switch to "Complications", find "OtterLife" and add it.
5. If "OtterLife" cannot be found in "Complications" on the watch, open "Watch" on the phone, find OtterLife - "Do Not Show on Apple Watch" - scroll to the bottom of "Watch" to find OtterLife and reinstall it.

### What if it says "Complication not available" when adding watch face components on the phone?

1. This issue is mainly an Apple Watch bug, usually appearing when the app updates.
2. Check if OtterLife is successfully installed on the Apple Watch. If it is, you can long-press the watch face - "Edit" - swipe left to switch to "Complications", find "OtterLife" and add it.
3. If "OtterLife" cannot be found in "Complications" on the watch, open "Watch" on the phone, find OtterLife - "Do Not Show on Apple Watch" - scroll to the bottom of "Watch" to find OtterLife and reinstall it.

### What if the App installation fails or is stuck on installing on the watch?

1. First, go to "Watch" - "My Watch" and scroll to the bottom to check the installation status of "OtterLife".
2. Go to the App Store on the watch, scroll to the bottom to find Account - Purchased, find "OtterLife" and tap to download.
3. Check if the phone and watch are connected to the same Wi-Fi? —> Disconnect and reconnect the watch Wi-Fi, turn on and off airplane mode.
4. Is the Bluetooth connection normal? —> Disconnect and reconnect the watch Bluetooth.
5. If the phone is using mobile data —> Check if there is a pop-up on the watch confirming the download.
6. Are multiple Apps downloading at the same time? —> Stop all, then download one by one.
7. If none of the above works, try long-pressing the digital crown to restart the watch. If it still cannot be solved, please contact customer service for feedback.

### What if the watch widget shows "No Data" or cannot update normally?

1. Please check if the watch was just unlocked; data cannot be updated in the locked state.
2. If there is no data right after downloading the app: Check if the corresponding permissions are authorized? Please go to "Settings" - "Health" - "Apps and Services" - "OtterLife" on the watch, and select "Turn On All".
3. If there was data before: 1. Check if the current app version is the latest; older versions might have issues that have been fixed. 2. When you wear your Apple Watch normally, your HRV data is automatically updated every 2-5 hours. Please understand that data updates and push notifications may be delayed due to Apple's system reasons. You can also open the "Mindfulness" App on the watch, select the "Breathe" function and complete a session to update the latest data.
4. If none of the above works, please contact customer service at [otterlife@iftech.io](mailto:otterlife@iftech.io) for feedback.

### Why can't I change the custom watch face? Why is there no change on the watch after changing the watch face theme? Theme setting failed.

1. Currently, theme replacement is only supported on Apple Watch; it is not supported on Huawei or other series watches.
2. Currently, only the "HRV" widget customization is supported; customization of "Calorie Deficit" and "Body Energy" widgets is not supported.
3. There are currently 2 HRV widgets; please add the "Custom HRV" widget instead of "HRV Index".
4. Check if the Apple Watch version is watchOS 10 or later? And is the OtterLife app successfully installed on the Apple Watch? The widget can only be added after successful installation.
5. When syncing custom themes, you need to keep the "OtterLife" app open on the Apple Watch and the screen on. This requires both the watch and phone Wi-Fi and Bluetooth to be on and connected to the same Bluetooth, avoiding modes like low power mode that might affect network synchronization.
6. If the above still doesn't solve it, reinstall the OtterLife app on the Apple Watch; it might be caused by the phone app being upgraded but the watch app not yet upgraded.

### What is the Body Energy Expenditure watch face?

1. Body Energy Expenditure is an estimate of the energy used to complete a task. It is a metric for measuring the energy intensity of exercise and other daily activities, measured in METs (kcal/(kg\*h)).
2. Because everyone's metabolism is different, Body Energy Expenditure can be used as a metric to measure the intensity of the activity itself.
3. For example: Walking (about 3 km/h) as a 2 METs activity requires twice the energy of resting.
4. When your activity intensity increases, your metabolic rate also increases, so you will start to lose weight.
5. The watch face updates every 20 minutes. Here is the correspondence between the watch face text and Body Energy Expenditure:
   * Not losing weight: MET ≤ 4
   * Losing weight: 4 MET \< MET ≤ 5
   * Losing weight fast: MET > 5
   * No data: Unauthorized or no data for more than 24 hours

### Real-time monitoring is turned on, but the HRV data on the watch face is not updating.

There are several reasons:

1. If the watch face has no data, but the watch/phone app also has no data: This is because there is no heart rate data during this period, so real-time stress cannot be generated. This is caused by the lack of data from the Apple data source. You can check Apple Health - Heart Rate - Data Details for comparison.
2. If the watch face has no data, but the watch/phone app has data: This is due to the Apple Watch watch face widget refresh limitation. Apple watch faces support refreshing at best every 15 minutes, but whether the refresh is successful is controlled by Apple, and it is not guaranteed to refresh every 15 minutes.
3. Under normal circumstances, when there is heart rate data, the data in the app updates every 6 minutes, and the watch face data updates every 15 minutes.

### Why is there no Apple Watch sleep data recorded?

First, ensure that the Apple Watch sleep monitoring function is turned on, and you have worn the Watch to sleep for more than 7 days, so that the Apple Watch can learn your sleep habits and generate more accurate sleep data. If you want more accurate sleep monitoring, please set a sleep schedule and sleep goal. In addition, if each sleep time is less than 4 hours, sleep data cannot be generated.


# Huawei Watch Setup Guide
Source: https://docs.otterlife.app/en/faq/huawei-watch



# 1. Before You Start

1. Huawei watches currently only support pairing with Android phones. Due to Huawei restrictions, iOS users cannot use the watch app for now.

2. If you use an iPhone, OtterLife can read data from any smartwatch or smart band that supports writing data to Apple Health. No extra action is needed to choose a data source. Most app features can also be used without a smart device, such as water tracking, weight tracking, and habit building.

# 2. Watch Models That Support Watch App Installation

1. GT Series (GT4, GT5, GT6)
2. Fit Series (Fit3, Fit4)
3. Watch D2
4. Ultimate and Ultimate 2
5. Watch 5

# 3. How to Install the Watch App

1. Go to Huawei Health App > Device page, click "App Market" on the details page, search for and install OtterLife in the app list.

2. Search for and install OtterLife in the app market on your watch.

# 4. Precautions for Using the Watch App

1. Make sure your phone and wearable device are connected to OtterLife
2. Open OtterLife, find "Settings - Authorization Method - Huawei Health", and grant health permissions
3. The watch app cannot directly sync watch data, it needs to transfer data via Bluetooth, so the Bluetooth on both the phone and watch needs to remain on, and the OtterLife app on the phone needs to stay running in the background
4. If you want to update data on the watch app, you need to first open the OtterLife app on your phone and wait for the data to be transferred to the watch. Therefore, there may be some delay, please understand


# FAQ
Source: https://docs.otterlife.app/en/faq/index

Find answers to frequently asked questions about OtterLife

# OtterLife FAQ

Find answers to common questions below. If you cannot find what you need, please contact our support team: [otterlife@iftech.io](mailto:otterlife@iftech.io)

## Is my phone/watch compatible?

### If you have an iOS device, we support:

**1. Apple Watch (Fully Compatible)**

* Watch app (supports Apple Watch Series 4 and later models that support WatchOS 9)
* Phone app (supports iPhone 8 and later models that support iOS 16)

**2. Huawei, Xiaomi, or other smart devices**

* Watch app - Not supported
* Phone app (If your smart device can write data to Apple Health, OtterLife can read it. However, these devices can only write limited data to Apple Health)

### If you have an Android device, we support:

**1. Any Huawei smart device**

* Watch app (supports Fit 3, Fit 4)
* Phone app (Select **Huawei Health authorization** as your data source)

**2. Xiaomi Band 4-7 (Other Xiaomi devices are not supported, including 7 Pro)**

* Watch/Band app - Not supported
* Phone app (Select **Xiaomi Health or Zepp Life** as your data source. For details, see OtterLife Xiaomi Band Connection Guide)

**3. Other smart devices or phone only**

* Watch app - Not supported
* Phone app (Select **Phone Tracking** as your data source) There are currently no plans to integrate other health platforms on Android (Garmin, Redmi, Honor, etc.)

### If you have a HarmonyOS NEXT device:

We are currently learning and developing support. Stay tuned!

## Are memberships and data shared between Android and iOS?

Currently, they are not shared because:

1. The data collection methods and available features differ between Android and iOS
2. We do not store your health data in the cloud. Current data is read directly from various health apps, so health data migration is not supported.
3. This may be supported in the future

## Some data not showing on iOS

### Reason 1: Your wearable device may not support that data

* If you are an Apple Watch user: Different Apple Watch models can collect different data. For example, Apple Watch SE cannot record blood oxygen or wrist temperature, which may result in some data being empty in the app.
* If you use other wearable devices: OtterLife can only read data stored in Apple Health. If the health app connected to your device does not support measuring or writing certain data, some data (such as HRV) may be empty in the app.

### Reason 2: Wearable device data has not been updated

OtterLife relies on health data uploaded from fitness wearables like Apple Watch. If you are not wearing your watch or band during activities like exercise or sleep, we cannot access your health data.

* HRV data: When you normally wear your Apple Watch, HRV data is automatically updated every 2-5 hours. There may be delays in data updates and notifications due to Apple's system.
* You can also open the "Mindfulness" app on your watch, select the "Breathe" feature, and complete one session to update your latest data.
* Other data: Due to Apple Watch limitations, there is a certain interval between each data sync. If data does not update immediately, please try again later.
* If you are using other wearable devices, data may not have synced in time. Open the corresponding health app to sync.

### Reason 3: Apple Health data permissions not authorized

* If you are using other health apps to track your body data but OtterLife has no data, the most likely reason is that data is not being shared with Apple Health.
* OtterLife relies on Apple Health authorization to ensure accurate and timely data updates, and to provide statistics and reminders. Not enabling all permissions will affect your ability to experience the full features of the product.

Follow the tutorial below: Go to iOS Settings -> Privacy & Security -> Health -> OtterLife and tap "Turn All On" to authorize the relevant permissions and ensure OtterLife works properly.

## Android + Huawei device data sync issues

1. OtterLife fetches data from Huawei Cloud, so the issue may be caused by your Huawei device not completing cloud sync. This is different from how Huawei Health obtains data. Please be patient and see if the data recovers on its own.
2. Verify that the Huawei Health account logged into Huawei Health and OtterLife is the same.

## Apple Watch Related

### Cannot find "OtterLife" in "Complications" when adding watch face widgets, or watch widgets suddenly turn black?

1. The "Watch" app on phone showing empty may be an Apple bug; the watch itself may not actually be empty
2. Check the app list on your watch to see if "OtterLife" is installed. You can go to "Watch" -> "My Watch" and scroll to the bottom to check the installation status
3. If you have successfully installed it on your watch, long-press the watch face -> "Edit" -> swipe left to "Complications", find "OtterLife" and add it
4. If "OtterLife" cannot be found in "Complications" on the watch, open "Watch" on your phone, find OtterLife -> "Don't Show" -> scroll to the bottom of "Watch" and reinstall OtterLife

### "Complication not available" message when adding watch face widgets on phone?

1. This issue is mainly an Apple Watch bug, usually occurring during app updates
2. Check if OtterLife has been successfully installed on your Apple Watch. If installed, long-press the watch face -> "Edit" -> swipe left to "Complications", find "OtterLife" and add it
3. If "OtterLife" cannot be found in "Complications" on the watch, open "Watch" on your phone, find OtterLife -> "Don't Show" -> scroll to the bottom of "Watch" and reinstall OtterLife

### App installation failed or stuck installing on watch?

1. First, go to "Watch" -> "My Watch" and scroll to the bottom to check "OtterLife" installation status
2. On the watch, open App Store, scroll to the bottom, find Account -> Purchased, locate "OtterLife" and tap to download
3. Check if your phone and watch are connected to the same WiFi -> Disconnect and reconnect the watch WiFi, toggle airplane mode on and off
4. Is Bluetooth connection normal? -> Disconnect and reconnect watch Bluetooth
5. If your phone is using cellular data -> Check if there is a download confirmation popup on your watch
6. Are you downloading multiple apps at once? -> Cancel all and download one at a time
7. If none of the above helps, try restarting your watch by long-pressing the crown. If the issue persists, please contact customer support

### Watch widget shows "No Data" or not updating properly?

1. Check if you have authorized the relevant permissions. Go to "Settings" -> "Health" -> "Apps & Services" -> "OtterLife" on your watch, and select "Turn All On"
2. Is there new data?

When you normally wear your Apple Watch, your HRV data is automatically updated every 2-5 hours. There may be delays in data updates and notifications due to Apple's system. Thank you for your understanding. You can also open the "Mindfulness" app on your watch, select the "Breathe" feature, and complete one session to update your latest data.

3. If none of the above helps, please contact customer support at [otterlife@iftech.io](mailto:otterlife@iftech.io)

## What is the Body Energy watch face?

1. Body Energy is an estimate of the energy you use to complete a task. It measures the intensity of exercise and other daily activities, expressed in METs (kcal/(kg\*hour)).
2.
3. Since everyone's metabolism is different, Body Energy can be used as an indicator of activity intensity.
4. For example: Walking (about 3 km/h) is a 2 MET activity, requiring twice the energy of resting.
5.
6. When your activity intensity increases, your metabolism speeds up, and you start to lose weight.
7.
8. The watch face updates every 20 minutes. Here is the correspondence between watch face text and Body Energy:
   * Not Burning: Metabolic equivalent ≤ 4 MET
   * Burning: 4 MET ＜ Metabolic equivalent ≤ 5 MET
   * Rapid Burning: Metabolic equivalent > 5 MET
   * No Data: Not authorized or no data for over 24 hours

## Desktop Widget Related

### Does Android have desktop widgets?

Go to Settings -> Widgets to view

### How to add desktop widgets on iOS? How often do widgets refresh?

1. Long-press an empty area on the home screen, tap the "+" button in the upper left corner, search for "OtterLife" and select the widget you want to add
2. Widgets refresh every 15 minutes, but due to iOS system refresh limitations, widget updates may be delayed. Tapping the widget to enter the app will refresh the data immediately.

## Data Related Questions

### HRV

#### What is HRV?

HRV, also known as Heart Rate Variability, measures the tiny differences in your heart rate between each beat. HRV can reflect your body's ability to handle stress, fatigue, or illness.

#### Is HRV scientifically valid?

When the body encounters stress, it primarily responds through the autonomic nervous system. Under stress, the sympathetic nervous system becomes more active, speeding up the heart and reducing the interval between beats, which decreases HRV. In relaxed or recovery states, the parasympathetic nervous system is more active, slowing the heart and lengthening the interval between beats, which increases HRV.

#### What makes for better HRV?

Everyone's HRV readings are unique, influenced by many factors including age and gender. Therefore, compared to a single high or low HRV reading, stable HRV data over time can more accurately reflect an individual's health status. So don't be anxious about occasional low HRV readings!

#### Understanding HRV more intuitively!

Stable HRV data can more accurately reflect your health status, so we calculate your 30-day HRV average and tell you what state your body is in: When HRV is much higher than average: Something good happened. When HRV is in the normal range: Full of energy. When HRV is much lower than average: Under pressure.

#### Why is my HRV data different from Apple Health?

Because Apple Health uses the SDNN algorithm, while we use the rMSSD algorithm. Simply put, SDNN evaluates long-term heart rate variability, while rMSSD focuses more on short-term heart rate variability, making it more suitable for observing daily HRV changes.

#### How often is data updated?

When you normally wear your Apple Watch, your HRV data is automatically updated every 2-5 hours. There may be delays in data updates and notifications due to Apple's system. Thank you for your understanding. You can also open the "Mindfulness" app on your watch, select the "Breathe" feature, and complete one session to update your latest data.

#### Can it update in real-time?

You can switch the data mode to "Real-time Stress" to update data every 6 minutes.

## Sleep

### Why is my Apple Watch sleep data not being recorded?

#### Enable sleep tracking

First, make sure your Apple Watch has sleep tracking enabled and you have worn the Watch to sleep for at least 7 days, so Apple Watch can learn your sleep habits and generate more accurate sleep data. For more accurate sleep tracking, set a sleep schedule and sleep goal. Additionally, if each sleep session is less than 4 hours, sleep data cannot be generated.

Set Sleep Schedule

Open the "Watch" app on your phone, select "Sleep" -> "Manage Sleep Focus Mode in Settings" -> Set "Sleep Schedule". If you don't turn off sleep mode after waking up, sleep will be recorded until the end of sleep mode.

### Why can my phone no longer record sleep?

After the iOS 18 update, it is no longer possible to record sleep duration using the phone.

### Does it support reading sleep data from other apps?

Go to the sleep detail page, tap settings in the upper right corner, and select a sleep source to switch the data source. Select "Smart Selection" to prioritize displaying data sources with sleep stages (Apple Watch preferred).

### Is sleep duration incorrect?

Check if you have modified the sleep statistics divider time. The app uses this time to separate sleep statistics. It is recommended to set it to any time between the latest end time of **naps** and the earliest start time of **nighttime sleep**.

### How to record naps

After updating to watchOS 11, if you have enabled sleep tracking, wearing your Apple Watch will automatically record naps without any extra steps. **Naps under 30 minutes** are unlikely to be detected by the watch. **Naps over 30 minutes** may be recorded, but the recorded data will not include sleep stages (such as deep sleep or light sleep). The longer you sleep, the more likely it will be recorded. **Sleep of 2 hours or more** - Only sleep sessions over 2 hours may record sleep stage information.

## Menstrual Cycle

### How to view wrist temperature data

1. Only Apple Watch S8, 9, 10, Ultra, and Ultra 2 models are supported
2. Turn on "Track Sleep with Apple Watch" to set up "Sleep".
3. To establish a temperature baseline, make sure Sleep Focus mode is on, then wear your Apple Watch during sleep.
4. You must track sleep for at least four hours each night to collect wrist temperature data from Apple Watch. Wrist temperature data will be available after approximately five nights.

*Note:* Your body temperature naturally fluctuates and may vary each night due to various factors. Wrist temperature may also be affected by external factors such as sleep environment.

## Fitness and Exercise Tracking

1. If there are no recent exercise records, the Fitness module in the navigation bar will be hidden
2. iOS only supports exercises recorded from Apple Watch; exercises from other devices are not supported
3. Huawei only supports exercises recorded from Huawei watches/bands; exercises from phone courses are not supported
4. Xiaomi and phone sources do not support exercise recording

## Will features like weight trends and sun exposure time be added in the future?

Development is planned

## Subscription and Membership Questions

### Are there any discount plans?

We offered early bird lifetime membership discounts to our long-time supporters, but the early bird offer has ended. There may be promotions during holidays like Double 11. Please follow our official Xiaohongshu account or official Jike account for updates.

### I'm currently a member. Can I still use it after switching phones?

iOS: Membership purchases are tied to your Apple ID. After switching phones, use the same ID and tap "Restore Purchase" in the upper right corner of the purchase page to restore your membership status. Android: Membership purchases are tied to your WeChat account. After switching phones, log in with the same WeChat account. Note: Memberships are not shared between platforms.

### I have an active subscription and want to upgrade to lifetime membership. What should I do?

We do not currently support upgrade operations, but we plan to develop this feature. If you want to become a lifetime member, you must be a non-member first.

### I started a trial. Will I be charged if I cancel during the trial period?

Under normal circumstances, you will not be charged if you cancel your subscription during the trial period. If you do not cancel before the trial period ends, you will be charged immediately.

### I started a trial. Why was I charged immediately?

If you have previously tried the product, clicking trial again will result in an immediate charge (the confirmation text before charging will be different). Image 1: First time clicking trial. Image 2: Previously tried the product, clicking trial again.


# OPPO Health FAQ
Source: https://docs.otterlife.app/en/faq/oppowatch



## About OPPO Health

The OtterLife mobile app currently supports syncing data from OPPO Health. OPPO smart watches and light smart watches support syncing data through the OtterLife mobile app. Bands and other smart devices are not supported yet.

## Authorization Guide

1. Tap Go to authorize, sign in to your OPPO Health account, and select Allow all when granting health permissions
2. Open the OPPO Health app, go to Me - Health Cloud, and turn on Health Cloud Sync

## How do I sync phone data?

【Important】OPPO Health must keep running in the background on your phone. Otherwise, data sync cannot be completed

1. Automatic sync: automatic sync is triggered every time you open the app
2. Manual sync: if automatic sync does not update your data, tap the manual sync button below

## How do I sync watch data?

【Important】OPPO Health must keep running in the background on your phone. Otherwise, data sync cannot be completed

1. Keep Bluetooth and Wi-Fi enabled on both your phone and watch
2. Open the OtterLife app on your watch, then open the OtterLife app on your phone to complete syncing

## How do I install the watch app?

1. Open OPPO Health - Devices and make sure your OPPO Watch is already paired with your phone
2. Go to OPPO Health - Devices - App Store, search for OtterLife, and install it
3. Open the OtterLife app on your OPPO Watch and grant the relevant health data permissions

## Why are there no watch widgets or watch faces?

The official development permissions for this feature have not yet been opened to developers, so we cannot develop it at this time. If the brand opens authorization, we will integrate it as soon as possible.

## Why did my phone data fail to sync?

Phone data needs to be synced from OPPO Health, so there may be some delay.

## Why is the data different between my watch and phone?

Open the OtterLife app on your watch, then open the OtterLife app on your phone to complete syncing.

## Is my watch a smart watch or a light smart watch?

The S series is a light smart watch series, and the X series is a smart watch series.


# Why isn't my device supported?
Source: https://docs.otterlife.app/en/faq/otherdevice



We're sorry, but we don't currently support direct integration with smart watches or fitness bands from brands such as Xiaomi, vivo, or Redmi.

This means that even if you can see steps, sleep, heart rate, and other data in the brand's official app, those data will not automatically sync to this app.

## Why can't they be integrated?

These brands currently do not open up health data read permissions to third-party apps.

This is a product strategy decision by the brands and is unlikely to change in the short term.

However, this is not a problem with your device, nor an error on your part.

If these brands change their strategy and open up their APIs in the future, we'll add support as soon as possible.

## Can I still use the app without device data?

Yes.

Most features of the app don't rely on smart watches or fitness bands and can still be used as normal, for example:

* Calorie tracking
* Weight management
* Water intake records
* Period tracking
* Habit building
* Daily health management for diet, exercise, and more

For basic activity data such as steps, you can also choose to record via your phone's sensors.

## What if I still want to track steps?

You can select "Track via phone sensors" in the data source settings.

Once enabled, the app will try to record basic health data such as steps using your phone's built-in sensors.

Please note:

* The data recorded here comes from your phone, not from your fitness band or smart watch;
* So even if you're wearing a Xiaomi band, Redmi band, or similar device, the data shown in the app will differ from what's shown in the official app. They are two independent data sources.

## Why might step counts not match?

This is completely normal.

Typically, steps recorded by a phone are 20%–40% lower than those from a wearable device.

Common reasons include:

* The phone isn't carried with you at all times
* The app hasn't been granted permissions related to motion, fitness, or physical activity
* The phone's system limits background activity or sensor access
* Sensor algorithms differ between phone brands
* Phones and wearables count steps in different ways

For these reasons, data recorded via phone sensors is for general reference only and shouldn't be used as a strict basis for health or medical decisions.

## We're continuing to work on this

We fully understand the desire to "see all your data in one app."

We'll keep tracking the API openness progress of each brand and let you know as soon as new integrations are available.

Thanks for your understanding 🙌


# Payment and Membership Issues
Source: https://docs.otterlife.app/en/faq/paymentissue



## If I am currently a member, can I still use my membership after changing phones?

iOS users: membership purchases are tied to your Apple ID. After changing phones, use the same ID and tap Restore Purchase in the top-right corner of the purchase page to restore your membership status.

Android users in China: membership purchases are tied to your WeChat account. After changing phones, sign in with the same WeChat account.

Google Play users: membership purchases are tied to your Google Play account. After changing phones, open the Google Play Store app on your Android device, tap the menu button in the top-left corner or your profile icon, then select Subscriptions. Find the item you want to restore, then tap Restore or Continue.

## Why did restore purchase fail?

This usually happens because different App Store IDs or Google Play IDs have been switched frequently, which can cause errors. The App Store ID or Google Play ID used for Restore Purchase must be the same ID used for the original payment. To fix this, uninstall OtterLife, then download and sign in again with the App Store ID or Google Play ID used for the original payment.

## Do I need to purchase membership again after switching from Android to iPhone, or from iPhone to Android?

Go to Settings - About You, copy both your old and new user IDs from the top-right corner, and send them to [otterlife@iftech.io](mailto:otterlife@iftech.io).

## How many devices can one membership account sign in on?

One OtterLife account can only be signed in on one device at a time. After you sign in on a new device, the account on the old device will be automatically signed out.

## What should I do if payment fails?

Try switching networks and trying again, such as switching from Wi-Fi to mobile data. You can also go to Settings - About You, sign out, and then sign in again.


# Payment Agreement
Source: https://docs.otterlife.app/en/policy/payment-agreement



# OtterLife App Payment Agreement

OtterLife App membership service is a paid premium service. You must fully agree to all the following terms of service and complete payment to enjoy the related services.

## Cancellation Instructions

To cancel your subscription, please manually open the payment method to cancel the auto-renewal service:

* If you chose Alipay payment: Please manually open Alipay "My" -> Go to "Settings" -> Click "Payment Settings", select "Password-free Payment/Auto-deduction" page, select "OtterLife Membership" to cancel your subscription.

* If you chose Apple iTunes account payment: Please manually open "Settings" -> Go to Apple ID -> Subscriptions -> Select "OtterLife Membership" to cancel your subscription.

## 1. General Provisions

1.1. OtterLife App is a network platform created and operated by Shanghai Ruoyou Network Technology Co., Ltd.

1.2. OtterLife App users are registered users who have completed the full registration process, agree to accept the OtterLife App User Agreement, and use OtterLife App services in accordance with the relevant usage specifications of the OtterLife App platform.

1.3. OtterLife App membership service is a paid premium service provided by the OtterLife App platform to OtterLife App users.

1.4. OtterLife App members must comply with the OtterLife App User Agreement and the Privacy Policy.

## 2. Service Fees

2.1. Standard pricing is shown on the payment page. Please refer to the membership payment page for specific information.

2.2. The OtterLife App platform reserves the right to adjust pricing standards at any time based on actual circumstances.

## 3. Service Content

3.1. The OtterLife App platform will provide members with various exclusive premium membership services.

3.2. The OtterLife App platform reserves the right to adjust service content at any time based on actual circumstances.

## 4. Service Activation and Termination

4.1. You activate this service after paying the required fees through WeChat Pay/Alipay payment methods.

4.2. You may not activate this service for yourself or others through any of the following methods:

* For profit, business, or other non-personal use purposes
* Through any robot software, spider software, crawler software, etc.
* Through any improper means or in violation of the principle of good faith
* Through methods not designated by the OtterLife App platform
* Through methods that infringe on the legitimate rights of the OtterLife App platform or others
* Through other methods that violate relevant laws and administrative regulations

## 5. Service Period

5.1. The service period of this service is based on the period you choose and pay the corresponding service fee.

5.2. After the membership validity period expires, the OtterLife App platform will terminate the provision of membership premium services.

5.3. If a member renews during the membership validity period, the validity period will be extended based on the original service validity period.

## 6. Rights and Obligations of Members

6.1. Members should ensure the authenticity of their registration information.

6.2. Members enjoy equal rights as OtterLife App members.

6.3. Members enjoy various premium services of OtterLife App membership during the paid validity period.

6.4. Members may have priority participation in activities organized by the OtterLife App platform.

## 7. Other Provisions

7.1. The interpretation, validity, and dispute resolution of these service terms shall be governed by the laws of Mainland China of the People's Republic of China.

7.2. The OtterLife App platform may continuously improve these terms according to different stages of OtterLife App development.

***

If you have any questions, please contact: [otterlife@iftech.io](mailto:otterlife@iftech.io)


# Privacy Policy
Source: https://docs.otterlife.app/en/policy/privacy-policy



# OtterLife Privacy Policy

Effective Date: November 22, 2023

Updated Date: January 22, 2026

Preface

This "OtterLife Privacy Policy" (hereinafter referred to as "this Privacy Policy" or "this Policy", this Privacy Policy together with its updated versions collectively constitute "this Privacy Policy") applies to products and services provided by OtterLife product service provider \[Shanghai Ruoyou Network Technology Co., Ltd.] (hereinafter referred to as "OtterLife Operator" or "we") to users (also referred to as "you"). This Privacy Policy will detail the policies and measures of OtterLife Operator in obtaining, managing, and protecting your personal information.

Part One: Definitions

Personal information refers to various information recorded electronically or by other means that can identify a specific natural person's identity or reflect a specific natural person's activities, either alone or in combination with other information.

Sensitive personal information refers to personal information that, once leaked, illegally provided, or misused, may endanger personal and property safety, and is highly likely to cause damage to personal reputation, physical and mental health, or discriminatory treatment.

Part Two: Personal Information Privacy Policy

# I. How We Collect and Use Your Personal Information

## 1. Accessing the Software

When you use our products and/or services, scenarios where we need/may need to collect and use your personal information include:

(1) To provide you with the basic functions of our products/services, you must authorize us to collect and use necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;

(2) To provide you with extended functions of our products and/or services, you may choose to authorize us to collect and use information. If you refuse to provide it, you will not be able to use related extended functions normally or achieve the intended functional effects, but this will not affect your normal use of the basic functions of our products and/or services.

You understand and agree:

1. We are committed to creating diverse products and services to meet your needs. Because we provide you with a wide variety of products and services, and different users choose to use different specific products/services, the types and scope of personal information collected and used by different functions will vary accordingly. Please refer to the specific product/service functions.

2. To bring you a better product and service experience, we are continuously improving our technology. As a result, we may launch new or optimized functions from time to time, which may require the collection and use of new personal information or changes to the purpose or method of personal information use. For this, we will separately explain to you the purpose, scope, and method of collecting corresponding information through updating this policy, pop-ups, page prompts, announcements, and other methods, and collect and use it after obtaining your consent.

When providing services, we will collect and use your personal information based on the principles of legitimacy, legality, transparency, and minimum necessity, and based on the purposes of this policy.

### (I) Basic Function Services

The basic function services we provide include: food query, viewing weight loss stories and popular science articles. We need to collect your device information, specifically including device name, device model, device identification code (including IDFA, Android\_ID, MAC, OAID, Advertising ID, Serial Number, UAID, ICCID, hardware serial number UUID, IDFA), hardware serial number, device serial number, mobile application list, operating system and application version, language settings, unique device identifier, self-startup, carrier network type, and similar hardware and software characteristic information, and network information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally.

### (II) Extended Function Services

The main extended function services we provide include: registration and login, creating health profiles, using recording tools, exercise data synchronization, and member information synchronization, as detailed below. To provide you with better products and services, when you use extended function services, we may collect the following information. If you refuse to provide it, you will not be able to use related extended function services normally or achieve the intended functional effects.

1. Account Registration and Login

1.1 When you register and log in to the OtterLife App, you can create an account through your phone number, and you can complete relevant personal information (including avatar, nickname, password). Collecting this information is to help you complete registration and login. If you do not provide the above information, you will not be able to complete registration and login to your OtterLife account through your phone number.

1.2 If you use a third-party account (including WeChat, QQ, AppleID) to register and log in, you need to authorize us to obtain public information registered on the third-party platform (avatar, nickname), which is used to bind with your OtterLife account so that you can directly log in and use this product and related services. If not authorized, you will not be able to complete registration and login to your OtterLife account through a third-party account.

If you are not logged in, you will not be able to use the extended function services of OtterLife.

2. Creating Health Profile

You need to complete the creation of your health profile by filling out a beginner assessment. You need to provide your basic information. Collecting this type of information is to provide you with health plans and health advice. If you cannot provide this type of information, you will not be able to create a health profile and will not be able to use the recording tools and health tool functions normally, but this will not affect your use of other functions of OtterLife.

3. Using Recording Tools

When you need to use recording tools, you can actively choose to record your weight data, water intake data, body measurement data, diet data, exercise data, sleep data, and energy data. Collecting this information is to help you understand your body changes, and we will also provide you with relevant suggestions based on some of the data you record. If you do not provide this, you will not be able to use the recording tools.

If you cannot provide the above information, you will not be able to use the corresponding tools, but this will not affect your use of other functions of OtterLife.

4. Account Security and System Operation Security

During your use of our services, in order to understand product compatibility, protect your account security and system operation security, judge your account risk, ensure we provide you with normal services, and collect and troubleshoot abnormal information, we will collect information about the services you use and how you use them, including your use of recording tool-related functions, purchasing products and services, joining and using OtterLife platform membership. This type of information includes:

4.1 Device Information: We will receive and record device information about the device you use based on the specific permissions you grant during software installation and use. Device information includes device name, device model, device identification code (including IDFA, Android\_ID, MAC, OAID, Advertising ID, Serial Number, UAID, ICCID, hardware serial number UUID, IDFA), mobile application list, operating system and application version, language settings, unique device identifier, carrier network type, and similar hardware and software characteristic information. If you refuse to provide device information, you may not be able to use our services normally.

4.2 Log Information: Configuration information provided by device or software information (including your mobile device, web browser, or other programs used to access our services), your IP address and version used by your mobile device and device identification code (including IDFA, IDFV, IMEI, AndroidID, OAID, IMSI, ICCID, GAID, MEID, AAID, VAID), information searched or browsed when using our services (including web search terms you use, URLs of social media pages visited, and other information and content details you browse or request when using our services).

To provide you with better service and user experience, we may use your collected operation/usage records (including browsing, searching, clicking), purchase records, information you actively provide (evaluations, feedback), log information, IP address, location information, device information (including device model, operating system version, device settings, device environment, MAC address, IDFA, OAID device identifier, mobile application list, telecom carrier hardware and software characteristic information). We guarantee that without your authorization and consent, we will not provide your information to any third party.

5. Exercise Data Synchronization

With full notification of the body data and exercise data types synchronized from third-party software (including Apple Health, Huawei Health) to OtterLife and your authorization, we will obtain your body data and exercise data generated in the third-party software and synchronize it to your OtterLife account. After you authorize the association of third-party software data, OtterLife will automatically synchronize your aforementioned data from the corresponding third-party software. Collecting this type of information is to simplify your recording process and better serve you.

If you do not agree to data association, you can cancel synchronization in \[Me] - \[Settings] - \[Data Sync Settings]. After you cancel synchronization, we will no longer collect relevant information and will not be able to provide you with corresponding services; however, unless you delete your information in accordance with legal provisions, your cancellation will not affect the storage or processing of information based on your previous authorization.

6. Media Library Monitoring Permission

When you take a screenshot in the App (Android), we will detect the generation of new multimedia files such as images and audio in the local album, thereby automatically triggering the sharing function, allowing you to use that multimedia file directly for sharing, eliminating the step of entering the album to select multimedia files for sharing.

7. Application Self-startup

android.intent.action.BOOT\_COMPLETED: This application has a certain frequency of self-startup or associated startup behavior through system broadcast, which is necessary for the timely update function of health data.

## 2. Using OtterLife Services

* Client hardware characteristic information: device model, device sensors, device hardware serial number, operating system version, battery, signal strength information;

* Software characteristic information: software version number, browser type;

* Service log information: information you view when using our services, service failure information, and other similar service log information;

* Other log and device information:

In addition to the above information, other log and device-related information we may collect mainly includes: IMEI, MAC, SIM card IMSI identification code, device settings, process and software list, unique device identifier.

## 3. Other Related Information

To help you better use our products or services, we may also collect relevant information in addition to the information listed above:

(1) We may collect anonymized information for research, statistical analysis, and prediction (including using anonymous data for machine learning, model algorithm training, etc.) to improve products and make commercial decisions;

(2) When you contact us, we may record your conversation with us and collect other necessary information to verify your identity and resolve issues.

In any case, when collecting the above information, we will still follow the principles of "minimum limit" and "necessity," and will do well in protecting relevant data in accordance with regulations.

## 4. Exceptions to Obtaining Consent

Please be fully aware that in the following circumstances, we do not need to (re)obtain your authorization and consent to collect and use personal information:

(1) Related to national security and national defense security;

(2) Related to public safety, public health, and major public interests;

(3) Related to criminal investigation, prosecution, trial, and judgment execution;

(4) To protect the life, property, and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the individual's consent;

(5) Personal information that the personal information subject has disclosed to the public on their own;

(6) Personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;

(7) Necessary for signing and performing a contract at your request;

(8) Necessary for maintaining the safe and stable operation of the services provided, including discovering and handling service failures or similar situations;

(9) Other circumstances stipulated by laws and regulations.

## 5. Accessibility Service API License Disclosure Statement

OtterLife may use the Accessibility API service to help you quickly translate non-native language text in applications to achieve multilingual accessibility. If you do not grant this permission, it will not affect the normal use of other functions.

# Health and Fitness Information

We request to be associated with Apple Health & Google Health Connect to obtain your step count data, sleep analysis, heart rate, and establish your calorie consumption goals.

Important: Generally, your health data is stored and utilized locally on your device. It is not uploaded to our servers for general storage. However, if you explicitly choose to use our AI-powered features, specific health metrics necessary for the analysis will be temporarily transmitted to our AI service provider. (See “AI-Powered Features and Data Processing” section below).

# AI-Powered Features and Data Processing

OtterLife includes optional features powered by artificial intelligence to provide you with personalized health insights and recommendations.

Data Sharing: When you use these features, we transmit relevant data (such as your activity logs, sleep patterns, or user queries) to our trusted third-party AI service providers solely for the purpose of generating a response.

AI Service Provider: Our current AI service provider is Google Gemini, provided by Google.

User Consent: We will always ask for your explicit permission within the app before sending any personal health data to the AI service.

Data Protection: We have entered into agreements with our AI providers ensuring that your health data is NOT used to train their AI models and is not retained by them after the analysis is complete.

# How We Use Information

We use the information we collect for the following purposes:

Improve, Personalize, and Develop the Services

We utilize collected information to enhance, personalize, and develop OtterLife services. This includes generating AI-based health advice, ensuring service stability, and developing new features. Processing health data is based on your consent (GDPR, Art 6.1(a) and Art 9.2(a)).

Communicate With You

We use your information to send you service notifications and respond to your inquiries. We assure you that the information we collect will never be sold.

# Sharing of Information

We do not sell your personal data. We may share information in the following limited circumstances:

AI Service Providers: To provide intelligent health analysis features (as detailed in the “AI-Powered Features and Data Processing” section).

Legal Requirements: We may disclose information about you to comply with legal obligations, protect our rights, or prevent illegal activity.

Aggregated Data: We may share non-personal information that is aggregated or de-identified to prevent identification of individuals.

# Security of Your Personal Data

We prioritize the security of your personal data and implement a range of technical and organizational measures to protect it. Our security measures include:

Data Encryption: Encrypting personal data both in transit (including data sent to AI providers) and at rest.

System Security Checks: Regularly conducting system vulnerability scans and penetration tests.

Access Control: Only personnel responsible for data management can access your personal data.

Data Anonymization: Anonymizing and tokenizing certain categories of personal data where possible.

# II. How We Share, Transfer, and Publicly Disclose Your Personal Information

When performing relevant sharing, transfer, and public disclosure actions, we will only share, transfer, and publicly disclose necessary personal information, and are bound by the purposes stated in this policy.

(I) Use and Provision of Personal Information

Without your consent, OtterLife Operator will not share your personal information with any company, organization, or individual other than itself, except in the following circumstances:

1. Sharing with explicit authorization and consent: Authorization or consent has been obtained from you or your guardian. Such as providing at your request to handle disputes or controversies between you and others or in accordance with the relevant agreements signed with you (including the "OtterLife Software License and Service Agreement") or other legal documents;
2. Sharing under legal circumstances: According to relevant laws and regulations, for the needs of litigation activities, or to satisfy disclosure requirements based on legal procedures by judicial or administrative authorities. For example: within the scope permitted by laws and regulations, when it is necessary to protect the interests, property, and safety of OtterLife or OtterLife's partners, you, other OtterLife users, or the public from harm;
3. Sharing with OtterLife Operator's affiliates: To provide you with services, or to protect the personal and property safety of you or OtterLife Operator's affiliates or other users from infringement, OtterLife Operator may share your personal information with its affiliates;
4. Sharing with OtterLife Operator's authorized partners: We will entrust authorized partners to provide you with certain services or perform certain functions on our behalf. To protect the security of your personal information, before sharing your personal information with partners, we will sign corresponding personal information use or confidentiality agreements with them, requiring them to process personal information in accordance with our instructions, this policy, and any other relevant confidentiality and security measures.

For more information, please refer to the Third-Party SDK List

(II) Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

1. With your explicit consent;
2. When involving merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this policy, otherwise we will require that company or organization to re-seek your authorization and consent;
3. In accordance with the relevant agreements signed with you (including electronically signed online agreements) or other legal documents;
4. When necessary according to applicable laws and regulations, legal procedures, or mandatory administrative or judicial requirements.

(III) Public Disclosure

We will only publicly disclose your personal information in the following circumstances:

1. With your explicit consent or based on your active choice;
2. Disclosure based on laws and regulations: In the case of mandatory requirements by law, legal procedures, litigation, or government authorities, we may disclose your personal information.

(IV) Sharing, Transfer, and Public Disclosure Without Prior Authorization and Consent

Based on relevant laws and regulations, in the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:

1. Related to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial, and judgment execution;
4. To protect the life, property, and other major legitimate rights and interests of you or other individuals but it is difficult to obtain the individual's consent;
5. Personal information that you have disclosed to the public on your own;
6. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels.

According to laws and regulations, sharing and transferring de-identified personal information, and ensuring that the data recipient cannot restore and re-identify the personal information subject, does not constitute external sharing, transfer, and public disclosure of personal information. The storage and processing of such data will not require separate notification and consent from you.

# III. How We Protect and Store Your Personal Information

(I) Protection of Personal Information

1. OtterLife Operator will conduct level assessment and security evaluation of OtterLife in accordance with relevant regulations.

2. We will take reasonable and feasible measures to try to avoid collecting irrelevant personal information. We will store personal information collected and generated within the People's Republic of China within the territory of the People's Republic of China.

3. OtterLife Operator has strict data protection and management measures. We will take security measures to protect your personal information from unauthorized access, use, disclosure, modification, damage, loss, and other forms of illegal processing.

4. In the unfortunate event that the data security obtained and stored by OtterLife Operator is compromised, or due to external actions (such as hacker attacks) the user's non-public information is disclosed to unrelated third parties, OtterLife Operator will activate emergency plans, form an emergency response team, start procedures, conduct internal investigations, report to and notify regulatory authorities, and cooperate with regulatory authorities to reduce the impact of the incident on users. At the same time, we will inform relevant users through push notifications, emails, announcements, and other forms.

5. If our products or services cease operations, we will promptly stop collecting your personal information and notify you of the cessation through push notifications, announcements, and other forms. In any case, we will delete or anonymize your personal information held by us after terminating services or operations.

(II) Storage of Personal Information

OtterLife Operator will take appropriate security measures and technical means to store and protect your personal information to prevent loss, misuse, unauthorized access or disclosure, alteration, or destruction. We only store personal information for the period necessary to achieve the purposes of this privacy policy according to the storage period corresponding to different levels of personal information, and the storage period strictly complies with laws and relevant regulations. According to the provisions of this clause, we only allow employees and other third parties who need to know this information to access personal information and require them to fulfill corresponding confidentiality obligations.

# IV. How You Access and Control Your Personal Information

1. Changing or Withdrawing Authorization

You can set and modify the device permissions that allow the OtterLife client to access through your device's permission settings. After the relevant settings and modifications take effect, OtterLife Operator will not be able to provide you with corresponding services. Your withdrawal or change of your authorization will not affect the collection and use of personal information based on your previous authorization.

(1) Turning off notifications: If you do not wish to receive notifications from OtterLife, you can turn off the "Notification" function through system settings on your device;

2. Account Cancellation

You can request account deletion by going to Settings - About You - top right button, or by sending an email to [otterlife@iftech.io](mailto:otterlife@iftech.io) with a screenshot of your user profile. After requesting deletion, we will process it within 7 business days. If you log in again during this period, the deletion request will be automatically cancelled.

3. Stop Using Services

Except for notification and album functions and location functions, other information collected by OtterLife is necessary for the basic operation of OtterLife. If you stop using our services, we will delete or anonymize the information collected to provide you with services; for information that needs to be retained for a certain period due to special circumstances as required by laws and regulations, we will no longer use it in daily business activities and take reasonable and appropriate measures for protection.

# V. How We Handle Minors' Personal Information

Minors should obtain the consent of their guardians before using our products or services. If you are a minor under the age of eighteen, before using our products or services, please have your parents or guardians carefully read this privacy policy, and use our products or services or provide us with information with the consent of your parents or guardians. When OtterLife Operator requires you to assume responsibility according to legal provisions or this agreement, we have the right to seek recourse from your guardian. If you are the parent or guardian of a minor, you should carefully read all the contents of this agreement before agreeing to let the minor use our products or services.

Note: If you are the parent or guardian of a minor, you should carefully read all the contents of this privacy policy before agreeing to let the minor use our products or services. If you have any questions, you can contact us through the contact information disclosed in this privacy policy.

If you use OtterLife, we will assume that you have obtained the aforementioned consent. We will protect the personal information of minors in accordance with relevant national laws and regulations and this privacy policy.

# VI. How Your Personal Information Is Transferred Globally

OtterLife Operator will store personal information collected and generated during operations within the People's Republic of China within the territory of China, except in the following circumstances:

1. Where applicable laws clearly stipulate;
2. With your explicit authorization;
3. Personal active actions you take through the internet.

For the above circumstances, OtterLife Operator will ensure sufficient protection of your personal information in accordance with this privacy policy.

# VII. How This Policy Is Updated

Due to factors such as product form changes and revisions to laws and regulations, we may revise this policy from time to time. At the same time, we will publish any changes to this policy on this page.

If you have objections to the revised privacy policy, you should stop using our related services in time. If you agree to the newly revised policy or continue to use our services, it means that you have fully read, understood, and agreed to our policy.

# VIII. How to Contact Us

If you have any questions, comments, or suggestions about this privacy policy, you can send the relevant content to: [OtterLife@iftech.io](mailto:OtterLife@iftech.io)

After we receive your question, we will verify your identity and process your feedback question and reply to you in a timely manner.

If you are not satisfied with our reply, especially if you believe that our personal information processing methods have damaged your legitimate rights and interests, you can also seek solutions by filing a lawsuit with a court with jurisdiction in Yangpu District, Shanghai.

Special notes:

* OtterLife products refer to the mobile client application labeled "OtterLife."

* OtterLife Operator refers to Shanghai Ruoyou Network Technology Co., Ltd.

Before using the services provided by OtterLife Operator, please be sure to carefully read and understand this privacy policy (especially the bold clauses), understand in detail how we collect and use information, and independently choose whether to agree to the relevant content. Selecting "Agree" or performing "Next Step" (or performing other similar operations with different names but the same nature) indicates that you have fully understood and agreed to sign this agreement, promising to accept the binding of the agreement as a party to the agreement, and agree that OtterLife Operator will process your personal information in accordance with this privacy policy. If you have any objections to any terms of this agreement, or cannot accurately understand any terms of this agreement, please do not access and/or use the OtterLife application and its related services.

Minors under the age of eighteen should read this policy under the supervision of a guardian and may only use OtterLife services after obtaining their consent to your use of the services and all terms of this agreement.

If you have any comments, suggestions, or questions about this privacy policy, you can contact us through the method disclosed in this privacy policy ([send relevant content to: OtterLife@iftech.io](mailto:OtterLife@iftech.io)) or other contact/feedback channels provided within OtterLife, and we will answer your questions as soon as possible.


# OtterLife Third-Party SDKs
Source: https://docs.otterlife.app/en/policy/third-party-sdk



# OtterLife Third-Party SDKs

| Name                                                                                | Official Documentation or Privacy Policy                                                                                                                                         | Organization                                               | Types of Information Collected                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | Purpose                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| :---------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :--------------------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Sensors Analytics Android SDK                                                       | [https://manual.sensorsdata.cn/sa/latest/tech\_sdk\_client\_privacy\_policy-22255999.html](https://manual.sensorsdata.cn/sa/latest/tech_sdk_client_privacy_policy-22255999.html) | Sensors Data                                               | a. Basic device information, including device brand, device manufacturer, device model, device name, device system type and version information, basic device configuration, basic device settings, device environment;<br />b. Device identification information, including IMEI (International Mobile Equipment Identity), ICCID (Integrated Circuit Card Identifier), IMSI (International Mobile Subscriber Identity), MAC address, Bluetooth MAC address, Android ID, device serial number, IDFV (Identifier for Vendor), IDFA (Identifier for Advertisers), OAID (Open Anonymous Device Identifier);<br />c. Device network information, including network access type, wireless router identifiers (BSSID, SSID, MAC) and IP address, nearby WiFi list, network operator information, network base station information, network connection status;<br />d. Device application information, including SDK host application package name and version number, application list | Used for overall valid data statistics or invalid traffic identification to provide better services to users                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| Mobile Intelligent Terminal Supplementary Device Identifier System Unified Call SDK | [http://www.msa-alliance.cn/col.jsp?id=122](http://www.msa-alliance.cn/col.jsp?id=122)                                                                                           | China Academy of Information and Communications Technology | Device manufacturer, device model, device brand, device network operator name, App package name and signature information, or APPID in the corresponding app store                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | Generation of supplementary device identifier system, obtaining multi-vendor mobile intelligent terminal supplementary device identifier system unified call SDK, enabling reading of Open Anonymous Device Identifier (OAID), Vendor Anonymous Device Identifier (VAID), and Application Anonymous Device Identifier (AAID), excluding reading and usage scenarios of Unique Device Identifier (UDID)<br />Special note: The Android version of oaidSDK contains classes with com.netease related package names (com.netease.nis.sdkwrapper.Utils), but NetEase related services are not used. There is only one class related to com.netease in the project including the SDK |
| WeChat Android SDK                                                                  | [https://developers.weixin.qq.com/doc/oplatform/Downloads/Android\_Resource.html](https://developers.weixin.qq.com/doc/oplatform/Downloads/Android_Resource.html)                | Tencent                                                    | Device information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | Helps users log in to the application using their WeChat account, helps users make payments within the app using WeChat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Google Firebase                                                                     | [https://firebase.google.com/support/privacy?hl=en](https://firebase.google.com/support/privacy?hl=en)                                                                           | Google                                                     | Device MAC address, unique device identifiers (IMEI/Android ID/IDFA/OPENUDID/GUID, SIM card IMSI information)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | Collects crash data to help us analyze app anomalies faster and optimize                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| Flutter Plugin Development Library                                                  | [https://flutter.dev/](https://flutter.dev/)                                                                                                                                     | Google                                                     | Device MAC address, unique device identifiers (IMEI/Android ID/IDFA/OPENUDID/GUID, SIM card IMSI information), hardware serial number, Android ID, device serial number                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           | Flutter basic framework                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Alipay SDK                                                                          | [https://opendocs.alipay.com/open/54/01g6qm](https://opendocs.alipay.com/open/54/01g6qm)                                                                                         | Alibaba                                                    | Unique device identifiers: refers to user-resettable, changeable, or tracking-disableable unique device identifiers, such as Android ID, OAID, SSID, BSSID.<br /><br />Basic device information: device model related information, device storage information. Usually used for functional adaptation, stability, and other functions, such as system settings, system properties, device model, device brand, operating system.<br /><br />Network information: such as IP address, network type, operator information, Wi-Fi status, Wi-Fi parameters, Wi-Fi list.                                                                                                                                                                                                                                                                                                                                                                                                              | Used when users choose Alipay as the payment method when purchasing App membership and products                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| androidx.glance.appwidget                                                           | [https://www.android.com/](https://www.android.com/)                                                                                                                             | Google                                                     | Widget auto-start                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | Used to ensure timely refresh of desktop widgets                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| android.intent.action.BOOT\_COMPLETED                                               | [https://www.android.com/](https://www.android.com/)                                                                                                                             | Google                                                     | App auto-start                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | This application has a certain frequency of waking up this application for auto-start or associated start through system broadcast. This behavior is necessary for the timely update of health data                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |


# User Content Submission Agreement
Source: https://docs.otterlife.app/en/policy/ugc-agreement



# OtterLife User Content Submission Agreement

To use the OtterLife user upload content service (referred to as "this Service"), you should read and comply with the User Content Submission Agreement (referred to as "this Agreement").

If you are under 18 years of age, please read this Agreement with your legal guardian and decide whether to accept this Agreement.

## 1. Scope of Agreement

1.1 This Agreement is an agreement between you and Ningbo Yifu Technology Co., Ltd. and its affiliates regarding your use of this Service.

1.2 This Agreement is considered a supplementary agreement to the User Agreement and is an inseparable part of it.

1.3 Our company reserves the right to modify this Agreement at any time.

## 2. Service Description

2.1 You shall not engage in any activities that violate laws and regulations, including but not limited to the following:

(1) Actions that oppose the fundamental principles established by the Constitution
(2) Actions that endanger national security, leak state secrets, subvert state power, or undermine national unity
(3) Actions that damage national honor and interests
(4) Actions that incite ethnic hatred, ethnic discrimination, or undermine ethnic unity
(5) Actions that undermine national religious policies or promote cults and feudal superstitions
(6) Actions that spread rumors, disrupt social order, or undermine social stability
(7) Actions that disseminate obscenity, pornography, gambling, violence, murder, terror, or incite crime
(8) Actions that insult or defame others or infringe upon the legitimate rights of others
(9) Actions that infringe on others' intellectual property rights, business reputation, and other legitimate rights
(10) Actions that maliciously fabricate facts or conceal the truth to mislead or deceive others
(11) Publishing, transmitting, or spreading advertising information and spam
(12) Other actions prohibited by laws and regulations

2.2 You guarantee that the works you upload to the OtterLife software comply with relevant national laws and regulations.

2.3 If OtterLife determines that you have infringed upon the legitimate rights of others, OtterLife reserves the right to take the following measures:

(1) Require you to immediately replace or modify the relevant content of the infringing work
(2) Take measures such as restricting user access to works that violate the above guarantees
(3) Remove works that infringe upon the legitimate rights of others until terminating your use of OtterLife software services
(4) Pursue your legal liability
(5) Publicly announce your actions
(6) Other measures deemed appropriate by OtterLife

## 4. Suspension or Termination of Service

4.1 In the event of force majeure that prevents the continuation of the user upload content service, our company will notify you as soon as possible.

4.2 If our company discovers or receives reports that you have violated any provisions of this Agreement, our company reserves the right to use technical means to delete, block, or disconnect the relevant information.

## 5. Notices

To facilitate your access to our company's relevant information, you agree that our company has the right to provide notices through webpage announcements, page prompts, pop-up windows, message notifications, and other methods.

## 6. Applicable Law and Jurisdiction

6.1 The effectiveness, performance, interpretation, and dispute resolution of these service terms shall be governed by the laws of the People's Republic of China.

6.2 Any disputes regarding the content or implementation of this Agreement should be resolved through friendly negotiation as much as possible.

## 7. Other Provisions

This Agreement takes effect from the date of publication.

***

If you have any questions, please contact: [otterlife@iftech.io](mailto:otterlife@iftech.io)


# User Agreement
Source: https://docs.otterlife.app/en/policy/user-agreement



# OtterLife User Agreement

Effective date: November 17, 2023

Updated: January 20, 2026

The "OtterLife App Software License and Service Agreement" (hereinafter referred to as "this Agreement") is an agreement between you and the operator of the OtterLife App regarding your use of the OtterLife App products and services. Before you begin using the OtterLife App products and services, please read this Agreement and the OtterLife App Operator's published "OtterLife App Privacy Policy" carefully and fully understand the content of each clause, especially those involving limitations or exemptions of liability. Provisions that limit or exempt liability will be highlighted in bold type to draw your attention; please read them carefully.

You confirm that you possess the civil capacity required for your actions under the laws of the People's Republic of China and that you are capable of independently assuming responsibility for all actions relating to your use of the OtterLife App products and services. OtterLife App hereby specifically reminds you that minors under the age of eighteen should not use the online services provided by the OtterLife App software.

If you disagree with any clause of this Agreement or cannot accurately understand any clause, do not access and/or use the OtterLife App application or its related services. Your actions of downloading, installing, obtaining an OtterLife App account, or otherwise using the OtterLife App products and services will be deemed as your full understanding of and agreement to enter into this Agreement, and you undertake, as a party to the Agreement, to be bound by its terms.

If you have any questions, you may contact us through the contact/feedback channels provided within the OtterLife App or by sending related content to: [otterlife@iftech.io](mailto:otterlife@iftech.io). We will respond to you as soon as possible.

# 1. Scope of the Agreement

1.1 This Agreement stipulates the rights and obligations between Shanghai Ruoyou Network Technology Co., Ltd. and you regarding the use of OtterLife App products and services.

1.2 OtterLife App Operator: refers to Shanghai Ruoyou Network Technology Co., Ltd. However, for certain service items involved in this Agreement or that the OtterLife App product may involve in the future, affiliated enterprises of the OtterLife App Operator may also provide products and services to you and thereby establish rights and obligations with you. In this Agreement, affiliated enterprises refer to any enterprise that controls a party, is controlled by a party, or is under common control with a party. "Control" means directly or indirectly owning more than fifty percent (50%) of the equity, voting rights, or management rights of that enterprise.

1.3 User: also referred to as "you," means anyone who legally obtains and uses the OtterLife App products, including natural persons and organizations.

1.4 OtterLife App product: also referred to as OtterLife App or OtterLife App software, means the mobile client application named OtterLife App and its corresponding mobile website lawfully owned and operated by the OtterLife App Operator. Client applications are provided in software form and include, but are not limited to, versions for iOS, Android, etc. You must choose the software version that matches the terminal device on which it is installed.

1.5 OtterLife App services: refers to the various operational services related to the OtterLife App product provided to you by the OtterLife App Operator.

1.6 The content of this Agreement also includes business rules, related agreements, and their revised versions that the OtterLife App Operator and its affiliates may continuously publish regarding the OtterLife App products and services. If adjustments to related content have a significant impact on your rights or involve changes to your rights, we will inform you and provide services after obtaining your consent.

1.7 The OtterLife App Operator has the right to entrust its affiliates or other third-party companies to operate, manage, and perform the services or the rights and obligations under this Agreement, and the OtterLife App Operator does not need to obtain separate authorization from you for this (if it involves significant changes or reductions to your rights, the OtterLife App Operator will obtain your separate consent). The OtterLife App Operator will strive to avoid causing inconvenience to OtterLife App product services due to such entrustment or changes. At the same time, the OtterLife App Operator promises to take strict measures to protect the security of your data in the OtterLife App in accordance with laws and regulations.

# 2. Products and Services

2.1 Please pay attention to the source of installation packages; you should download OtterLife App products to terminal devices that you legally own from legitimate channels. At the same time, we remind you:

2.1.1 The OtterLife App Operator grants you a personal, non-transferable, and non-exclusive license to use the OtterLife App products and services. You may install and use the OtterLife App products on your terminal device for non-commercial purposes. The OtterLife App Operator also reserves the right to revoke this authorization when necessary. Unless expressly authorized, you shall not adapt, copy, or commercialize the OtterLife App products in any form.

2.1.2 If you obtain the OtterLife App product or an installation package named the same as the OtterLife App from a third party not authorized by the OtterLife App Operator, the OtterLife App Operator cannot guarantee that such product will function normally, and the OtterLife App Operator will not be responsible for any losses caused thereby.

2.2 Once you open and enter the OtterLife App product on your terminal device, you will be deemed to be using the OtterLife App products and services. To fully realize all functions of the OtterLife App products and services, you may need to connect your terminal device to the internet.

2.3 In order to ensure the security and functional consistency of the OtterLife App products and services, the OtterLife App Operator has the right to update the software or change or restrict certain functional effects of the software without special notice to you.

2.4 After a new version of the OtterLife App software is released, older versions of the software may become unusable. The OtterLife App Operator does not guarantee continued availability of old versions; please check for and download the latest version at any time.

2.5 You understand and agree that, in order to provide effective services, the OtterLife App will utilize resources of your terminal device such as the processor and bandwidth. The use of the OtterLife App may generate data traffic charges; you should consult your carrier for related fees and bear such costs yourself.

2.6 During account registration or use of this service, you need to provide some necessary information, for example: to provide account registration services or to identify you, you need to fill in your phone number; some location features require your consent to use your geographic location information; the address book matching function requires your authorization to access the phone address book, etc. If national laws, regulations, or policies have special requirements that you provide real identity information, then if you refuse to provide such information or provide incomplete information, you will not be able to use the corresponding functions or will be restricted in use.

2.7 The OtterLife App Operator will take appropriate security measures and technical means to protect the security of your personal information and other data. The OtterLife App Operator will store personal information and related data in strict accordance with legal provisions and for the periods prescribed for different levels of personal information.

2.8 When using this software and services, you must bear the following risks that are beyond the OtterLife App Operator’s control, including but not limited to:

2.8.1 Risks of personal information loss, leakage, etc., caused by force majeure;

2.8.2 You must select the software version that matches your terminal device; otherwise, you will be solely responsible for any problems or damages caused by incompatibility between the software and the device model;

2.8.3 When you use this software to access third-party websites, you will bear the risks that may arise from those third-party websites and their content;

2.8.4 Risks and liabilities that may arise from your published content being reposted or shared by others;

2.8.5 Risks such as login failure, incomplete data synchronization, and slow page loading caused by unstable wireless signal or limited wireless bandwidth.

2.9 You understand and agree that the OtterLife App Operator will make commercially reasonable efforts to ensure the security of your data stored in this software and services; however, the OtterLife App Operator cannot fully guarantee such security, including but not limited to the following situations:

2.9.1 The OtterLife App Operator is not responsible for the deletion or failure to store your data in this software and services;

2.9.2 The OtterLife App will store and protect data generated during your use of the OtterLife App services in accordance with applicable laws and regulations; if you stop using this software and services or the services are terminated or canceled, the OtterLife App Operator may permanently delete your data from its servers after any retention period (if any) expires. After service stoppage, termination, or cancellation, the OtterLife App Operator has no obligation to return data to you.

2.10 Please do not disclose your or others' various property account details, bank card, credit card, third-party payment account information and corresponding passwords, etc., while using OtterLife App products and services. Any loss resulting from such disclosure shall be borne by you.

2.11 You understand and agree that the OtterLife App Operator has the right to use this software for commercial purposes, including but not limited to developing and using parts of the software’s services to provide promotion services to third parties. During promotion, the OtterLife App Operator will strictly protect your personal information in accordance with relevant laws and the OtterLife App Operator's standards for the OtterLife App. At the same time, you may choose to block or refuse to receive relevant promotional information according to system settings.

# 3. Accounts and Your Conduct

3.1 The OtterLife App provides you with a registration channel. You have the right to choose legitimate and compliant character combinations as your account identifier and to set a password that meets security requirements. The account and password you set are the credentials you use to log into the OtterLife App product and to use the product or receive services as a registered user. Ownership of the OtterLife App account belongs to the OtterLife App Operator. After you complete the registration procedures, you only obtain the right to use the account, and this right belongs solely to the initial registrant.

3.2 Please be fully aware that you must be responsible for all actions under your registered account, including any content posted and any consequences arising therefrom. The OtterLife App Operator, as a service provider, will perform review and basic protection obligations in accordance with relevant regulations, but due to various unpredictable and uncontrollable factors, we specifically remind you that when using the OtterLife App products and services, you should judge content yourself and bear all risks arising from using such content, including reliance on the correctness, completeness, or usefulness of the content. The OtterLife App Operator will not be liable for any loss or damage caused by the aforementioned risks.

3.3 Your registered OtterLife App account is for your personal use only and may not be gifted, borrowed, rented, or sold. Otherwise, the OtterLife App Operator has the right to suspend or terminate services to that account and to cancel the account; any losses resulting from this, including interruption of your communications and deletion of your data and information, shall be borne by you.

3.4 You are responsible for properly safeguarding your registered account information and password security. You will be legally responsible for actions taken under your registered account and password, including data modifications, comments, and other operations on the OtterLife App product. If you discover that someone else is using your account without authorization or if other security vulnerabilities occur under your account, you may immediately notify the OtterLife App Operator.

3.5 In addition to registering an OtterLife App account yourself, you may choose to use other accounts you legally own to register and log in to the OtterLife App product through the OtterLife App account association system (support depends on the login settings at that time). If you register using an existing account as described above, the account generated in the OtterLife App is subject to the same account-related provisions of this Agreement.

3.6 If you do not actually use your registered OtterLife App account for 90 consecutive days after registration, the OtterLife App Operator has the right to reclaim that account to avoid resource waste.

3.7 When using the OtterLife App products and services, you must comply with the laws of the People's Republic of China. You may not use the OtterLife App Operator's products and services to engage in activities that violate relevant laws, regulations, or policies, and you must comply with the rules and norms published or updated within the OtterLife App product. You may not impersonate others in your avatar, real name, nickname, website, personal description, or other personal information, whether or not you publish information. If violations occur, the OtterLife App Operator reserves the right to reclaim the related account.

3.8 Content you post on the OtterLife App only represents your personal positions and views and does not represent the positions or views of the OtterLife App Operator. As the publisher of content, you must be responsible for the content you publish, and you shall bear all legal and joint liabilities for any disputes arising from such published content.

3.9 You shall not use any plugins, "cheats," or third-party tools that are unauthorized by the OtterLife App Operator to interfere with, damage, modify, or otherwise affect the normal operation of the OtterLife App products and services.

3.10 You shall not engage in any activities that endanger computer network security using or targeting the OtterLife App products, including but not limited to: using OtterLife App related data without authorization or accessing OtterLife App servers/accounts without permission; attempting to probe, scan, or test weaknesses in the OtterLife App system or network or otherwise engage in behavior that damages network security; attempting to interfere with or disrupt the normal operation of the OtterLife App system or website, intentionally transmitting malware or viruses, or otherwise disrupting normal network information services; forging TCP/IP packet headers or parts thereof.

3.11 Without the OtterLife App Operator’s permission, you may not carry out any commercial activities in the OtterLife App product such as posting advertisements or selling goods.

3.12 The OtterLife App Operator is committed to creating a civilized, rational, friendly, and high-quality platform atmosphere. While developing platform service functions, we will continuously strengthen information security management capabilities and earnestly fulfill social responsibilities. You must not use the OtterLife App Operator's products and services to produce, copy, publish, or disseminate the following information (including but not limited to through posting comments, modifying nicknames, etc.):

3.12.1 Publish, transmit, disseminate, or store content prohibited by national laws and regulations:

(1) content opposing the basic principles established by the Constitution;

(2) content endangering national security, leaking state secrets, subverting state power, or harming national unity;

(3) content damaging national honor and interests;

(4) content inciting ethnic hatred or discrimination, or undermining ethnic unity;

(5) content undermining national religious policies, or advocating cults and superstition;

(6) content spreading rumors, disturbing social order, or undermining social stability;

(7) content spreading obscenity, pornography, gambling, violence, homicide, terror, or instigating crime;

(8) content insulting or defaming others, or infringing upon others' lawful rights and interests;

(9) content inciting illegal assemblies, associations, marches, demonstrations, or gatherings that disrupt social order;

(10) activities in the name of illegal civil organizations;

(11) other content prohibited by laws or administrative regulations.

3.12.2 Publish, transmit, disseminate, or store content that infringes upon others' reputation, portrait rights, intellectual property rights, trade secrets, or other lawful rights and interests;

3.12.3 Publish content involving others' privacy, personal information, or personal data without their consent or authorization;

3.12.4 Publish or transmit harassment, advertising, excessive marketing information, spam, or other similar information;

3.12.5 Other information that violates laws, regulations, policies, public order and good morals, social ethics, or interferes with the normal operation of the OtterLife App or infringes upon the lawful rights and interests of you, other users, or third parties.

If you violate the above provisions, the OtterLife App Operator may, depending on the circumstances, take management measures such as refusing publication, deleting comments, temporarily prohibiting posting, or permanently closing the account. Content suspected of being illegal or criminal will be preserved on file, and relevant circumstances and information will be reported to government authorities as required.

3.13 The OtterLife App Operator will improve public reporting channels and welcomes your supervision and reporting of various illegal dissemination activities and harmful information, so as to jointly create a clean cyberspace.

4. Intellectual Property

4.1 The Operator of the OtterLife App is the owner of the intellectual property rights of the OtterLife App product. All copyrights, trademark rights, patent rights, trade secrets and other intellectual property rights in the OtterLife App, as well as all information content related to the OtterLife App (including but not limited to text, images, videos, audio, interface design, copyright framework, etc.), are protected by the laws and regulations of the People’s Republic of China and relevant international treaties, and the Operator of the OtterLife App enjoys the aforementioned intellectual property rights (except for rights that related rights holders shall enjoy according to law).

4.2 You shall ensure that any text, images, audio, video and other information you upload when using the OtterLife App products and services do not infringe any third party intellectual property rights. Otherwise, the Operator of the OtterLife App has the right to remove such infringing information and shall bear no liability in this regard. If the aforementioned third party asserts rights, you shall bear the responsibility.

4.3 All content you upload or post while using the OtterLife App products and services will not, by virtue of such uploading or posting, result in any transfer of intellectual property rights, portrait rights or other rights. At the same time, you understand and agree that when you publish or upload related text, images, audio, video and other content to the OtterLife App while using its products and services, you agree to grant the Operator of the OtterLife App a free, non-exclusive, perpetual and transferable license to such content; the OtterLife App may use such content for display, promotion and other uses permitted by law. The Operator of the OtterLife App will use the above content only within the scope permitted by law and will require its partners (if any) to strictly comply with such applicable scope limitations. Meanwhile, you agree to authorize the OtterLife App, as appropriate, to take rights-protection actions concerning any entity that infringes your lawful rights, including but not limited to sending rights-protection letters, initiating litigation, or applying for arbitration, and such measures shall apply to any legally protected content you publish in the OtterLife App; at the same time, you may authorize a third party to protect your rights on your behalf and may terminate your authorization to the OtterLife App at any time.

4.4 The OtterLife App products and services may involve third-party intellectual property rights, and when such third parties impose requirements on your use of related intellectual property within the OtterLife App products and services, the Operator of the OtterLife App will notify you in an appropriate manner of such requirements, and you shall comply therewith.

4.5 Without the consent of the relevant rights holders, you shall not reverse engineer, disassemble, decompile or otherwise attempt to derive the source code or underlying ideas or algorithms of the related web pages, applications, software and other products involved in the OtterLife App products and services; nor shall you, for any commercial or non-commercial purpose, implement, exploit or transfer the aforementioned intellectual property rights by yourself or authorize any third party to do so.

4.6 The intellectual property rights in the content included in the OtterLife App products and services are protected by law. Without the written permission of the Operator of the OtterLife App, you or any relevant rights holder, no person may use such content in any form or create derivative works thereof.

5. Personal Information and Privacy Protection

5.1 Protecting your personal information is a basic principle of the Operator of the OtterLife App. The Operator of the OtterLife App will collect, use, store and share your personal information in accordance with this Agreement and the OtterLife App Privacy Policy ([https://post.jellow.club/otterlife-privacy/](https://post.jellow.club/otterlife-privacy/)).

5.2 Maintaining software security and normal operation is a shared responsibility between the Operator of the OtterLife App and you. The Operator of the OtterLife App will prudently take necessary measures in accordance with industry standards to protect your device information and data security; however, you should understand and acknowledge that the Operator cannot provide you with an absolute guarantee. While we and you jointly work to maintain the security of your personal information, you should also respect the lawful rights of others and must not infringe on others in any way. In particular, you should not create, publish, use or disseminate any malicious programs intended to steal other people’s accounts, personal information or property.

5.3 You understand and agree that, like most Internet software, the OtterLife App may be affected by multiple factors, including but not limited to actions by you and/or other users, network service quality, and social environment; it may also be subject to security issues such as illegal exploitation of information and materials by others; other software you download or websites you visit may contain viruses, trojans or other malicious programs that threaten the security of your terminal device information and data. Therefore, you should strengthen your awareness of information security and personal information protection, pay attention to verifying the source of information, and protect personal information and account passwords to avoid losses. We specifically remind you that under no circumstances should you trust online requests for loans, requests for passwords, or any other information involving property or personal identity information. Before providing personal information or performing property-related operations, verify the other party’s identity; the OtterLife App cannot and does not verify the identity of entities requesting information from you and will not be liable for losses arising therefrom.

5.4 The Operator of the OtterLife App will employ various security technologies and procedures and establish sound management systems to protect your personal information from unauthorized access, use or disclosure.

5.5 The Operator of the OtterLife App will not transfer or disclose your personal information to any unaffiliated third party, unless:

(1) you have given explicit consent or based on your proactive choice; or

(2) disclosure is required by laws and regulations: in cases of mandatory requirements by law, legal proceedings, litigation or government authorities.

5.6 According to laws and regulations, sharing or transferring personal information that has undergone de-identification processing, provided that the data recipient cannot restore and re-identify the personal information subject, does not constitute external sharing, transfer or public disclosure of personal information; storage and processing of such data will not require separate notification to you or obtaining your consent.

5.7 In the following circumstances, the Operator of the OtterLife App may use your personal information:

(1) When conducting promotions or lotteries, the Operator of the OtterLife App may share your personal information with sponsors or partners; in such cases, the Operator of the OtterLife App will provide a prompt before sending your information, and you may terminate the transmission process by choosing not to participate in the promotion or lottery;

(2) The Operator of the OtterLife App may cooperate with third parties to provide you with related online services; in such cases, the Operator of the OtterLife App will require such third parties to assume responsibilities equivalent to those of the Operator in protecting your privacy;

(3) Provided that de-identification processing makes it impossible to identify the individual, the Operator of the OtterLife App may analyze your entire database and commercially utilize the database for purposes such as product improvement.

6. Service Changes, Interruptions and Termination

6.1 You understand and agree that the OtterLife App products and services provided by the Operator of the OtterLife App are offered based on the current state of technology and conditions. The Operator will use its best efforts to provide continuous and secure services; however, the Operator cannot always foresee and prevent technical and other risks, including but not limited to force majeure, viruses, trojans, hacker attacks, system instability, network environment issues, defects in third-party services, which may cause service interruptions, data loss and other losses and risks. The Operator of the OtterLife App shall not be liable to you or any third party for compensation for loss of your data caused by the aforementioned reasons. In the event of such circumstances, the Operator of the OtterLife App will, as soon as possible, notify affected users via web announcements, system notifications, private messages, SMS alerts or other reasonable methods.

6.2 You understand and agree that the Operator of the OtterLife App has the right, for the needs of overall service operation, to modify, interrupt, suspend or terminate services within the OtterLife App without prior notice to you, and shall not be liable to you or any third party for any compensation. The Operator will, to the extent possible, notify affected users in advance and will endeavor to protect the security and integrity of your personal data.

7. Legal Liability Statement

7.1 Due to objective circumstances and technical limitations, please understand: the Operator of the OtterLife App will strive to improve service capabilities to provide you with better service; if any program errors occur in the product, the Operator will correct such errors as soon as they are discovered, but the Operator cannot guarantee that the products and services will fully meet your usage requirements; nor can it guarantee that the products or services will be free from interference or free from any program errors.

7.2 For behavior that violates applicable laws, regulations or the provisions of this Agreement, the Operator of the OtterLife App will, based on legal provisions and the above rules, make reasonable judgments and take appropriate actions against illegal violators, and will retain relevant information and report to relevant authorities in accordance with laws and regulations.

7.3 The OtterLife App products may contain external internet content or service links that you have shared/uploaded or that the Operator of the OtterLife App has obtained through various lawful means. You may follow links within the OtterLife App to external webpages and obtain related content and services on those external pages. Services involved on external webpages may require you to accept separately formulated terms of use or other legal documents that constrain the relationship between you and that service provider; you should judge and choose accordingly. Regarding the rights and obligations you incur in those external services, unless otherwise agreed, the Operator of the OtterLife App shall not be responsible to you or any third party for the content or effects of those external services.

8. Breach Remedies

8.1 If you violate national laws or regulations or the provisions of this Agreement, or if you infringe the rights of others and thereby give rise to or cause any third party to make any claim or demand against the Operator of the OtterLife App (including but not limited to litigation fees, attorney fees, travel expenses, settlement amounts, fines or damages specified in effective legal instruments, software usage fees, etc.) that result in losses to the Operator of the OtterLife App, you shall compensate the Operator for such losses and eliminate the adverse effects.

8.2 You understand and agree that the OtterLife App has the right, based on reasonable judgment, to penalize behavior that violates applicable laws, regulations or the provisions of this Agreement, to take appropriate legal actions against any violator, and to retain relevant information and report to relevant authorities in accordance with laws and regulations; you shall bear the resulting liabilities.

If the Operator of the OtterLife App discovers or receives reports or complaints alleging that you have violated the provisions of this Agreement, the Operator has the right to delete or block the relevant content alleged to be in violation of laws, regulations or this Agreement, and, depending on the seriousness of the conduct, to impose penalties on the violating account including but not limited to warnings, restrictions or prohibitions on use of part or all functions, account suspension up to cancellation, and to make public the handling results.

9. Other Terms

9.1 This Agreement may be amended due to changes in national policies, product conditions or the operational environment. The Operator of the OtterLife App has the right to change the terms of this Agreement when necessary and will publish the latest version of the Agreement terms on the relevant pages of the Operator and the OtterLife App product for your inspection. The Operator may also choose other appropriate means to notify you of the changes, such as notifications on related websites, pages or applications. If you do not accept the amended Agreement, you should stop using the OtterLife App products and services. If you have questions about the updated content, you may contact us through the contact information published in this Agreement, and we will respond to you as soon as possible.

9.2 The formation, performance, interpretation and resolution of disputes under this Agreement shall be governed by the laws of the People’s Republic of China. If any provision of this Agreement is wholly or partially invalid or unenforceable for any reason, such provision shall be reinterpreted to the greatest extent possible to reflect the original intent of this Agreement, and the other provisions of this Agreement shall remain in full force and effect.

9.3 The place of signing this Agreement is Yangpu District, Shanghai. If you have a dispute with the Operator of the OtterLife App arising from the products and services under this Agreement, you may first attempt to resolve it amicably with the Operator; if negotiation fails, both parties agree to submit the dispute to the people’s court with jurisdiction over the place of signing this Agreement.

9.4 For the avoidance of doubt, it is hereby stated that the titles of all clauses in this Agreement are for convenience of reading only, have no substantive meaning in themselves, and shall not be used as a basis for interpreting the meaning of this Agreement.